You Are Our No.1 Priority

FAQs

Frequently Asked Questions

Plumbing repairs by professional plumbers in Canberra 

At P1 Plumbing & Electrical, our customers are our number one priority every time. When you call our team, we'll do everything we can to get your plumbing and drainage back in working order as soon as possible. Our team of plumbers aim to be onsite within the hour for emergencies, and will offer guidance over the phone to minimise any possible water damage in the meantime.

Over the years, we have been asked for advice concerning emergency plumbing repairs and how homeowners can minimise water damage while waiting for the plumber to arrive. Below we have compiled a list of our most frequently asked questions. We hope that you will find the information useful, but if you don’t see your specific query answered below, please don’t hesitate to call our team.

          What do I need to do if I have an emergency and my pipes are leaking?
If it is hot water, there will be a shut-off tap - usually found at the base of the hot water heater. Turn it clockwise and turn on a hot tap to release the pressure from the hot water heater. If it is the hot water heater that is leaking, use the same procedure and make sure to turn off power to the heater. You will find a switch in the meter box. For a gas unit, a gas tap will be at the base of the heater. Turn the valve so the lever is across the direction of the pipe.
          How do I shut off the cold water?
For cold water, there will be a shut-off valve at the meter - turn the tap clockwise. If the leak is inside the home, turn an external hose tap on so the water runs outside. Also  be sure to turn off the power or gas supply to your hot water heater.
           What do I do if I have no hot water (if the water coming out of the hot tap is not hot)?
If your hot water heater is big (taller than 1.4 meters) and electric, it is likely it is on off-peak and you will need to ring your electricity supplier (their number will be on your electricity bill). It is likely that the off-peak is not working. Once you have spoken to your supplier and they have checked the off-peak switch in your meter box, it is most likely that there is a fault with the heater. In that case, call P1 Plumbing & Electrical services on 0422 489 438.
          What if my hot water heater is gas and I have no hot water?
If your hot water heating unit is gas and your other gas appliances are working fine, please call P1 Plumbing & Electrical services on 0422 489 438.
          How can I turn the cold water off if I live in a home unit?
If you are in a home unit, your shut-off valve for cold water will usually be under the laundry tub, low down on a laundry wall or under the kitchen sink in a corner, usually low down far left or right. Turn it clockwise and turn on a tap at the lowest point (usually the bath) to release the pressure in the pipes. In a factory unit, a stop valve will usually be outside near the front door.
          What do I do if I smell gas?
Go to the gas meter and turn the handle until it is across the direction of the pipe, then call P1 Plumbing & Electrical services on 0422 489 438. If, after you have closed the isolation valve at the gas meter, you can still smell gas, call your gas supplier. The number should be on your gas bill.
          The flame on my gas stove is very low and my gas hot water heater has stopped working. What do I do?
These are symptoms of low gas pressure or a blockage. Check with your gas supplier and get them to check the meter and regulator. If you still have problems, call P1 Plumbing & Electrical services on 0422 489 438.
          I have a smell of gas near my stove, what do I do?
If you smell gas in the kitchen, you need to shut down the isolation valve to your gas appliances. A shut-off valve should be located near the stove, usually in a kitchen cupboard. Turn the valve to a position that crosses the pipe. Then call P1 Plumbing & Electrical Services on 0422 489 438. If, after you have closed the isolation valve at the gas meter, you can still smell gas, call your gas supplier. The number should be on your gas bill.
          My single lever mixer tap is leaking what do I do?
This type of tap, commonly known as a sink mixer, usually has two isolation taps in the cupboard underneath it. Turn them clockwise to isolate the water. If this fails to stop the water from running, turn the water off at the water meter at the front of the property and call P1 Plumbing & Electrical services on 0422 489 438.
          My toilet keeps on running - what can I do to stop it?
Usually at the bottom right or left side of the toilet there will be an isolation tap. Turn it clockwise to isolate the water. If this fails to stop the water from running, turn the water off at the water meter at the front of the property and call P1 Plumbing & Electrical Services on 0422 489 438.
          What payment methods do you accept?
We accept the following payment methods: Cash, Eftpos, MasterCard, and Visa.

Call us today on 0422 489 438 for a wide range of plumbing repairs and services.

Enquiries

24 Hour Emergency


Should you require the services of an emergency plumber, we offer a 24/7 emergency service and aim to be onsite within the hour, where possible. We have a proven record for supplying emergency services in Canberra for over 25 years. 
 

Same day service


When you call P1 Plumbing & Electrical, you'll benefit from our no-nonsense approach to plumbing. We understand that emergency situations can occur at any time and we make it our mission to fix the problem on the same day. 
 

25+ years eXPerience


Our highly skilled plumbing technicians have the knowledge and expertise required to take on any residential or commercial plumbing job. We have served businesses and individuals in Canberra for over 25 years, and look forward to many more. 
 
Share by: